Return & Refund Policy

Last updated: July 10, 2026

This Return & Refund Policy applies to purchases from Pluom. We accept returns for both defective and non-defective products, and exchanges are accepted when replacement inventory is available.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned bath poufs should be unused, clean, dry, complete, and free from soap residue, stains, odors, altered loops, torn mesh, or removed packaging components.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@pluom.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 7750 SW 117TH Ave Ste 205 Miami, 33183 United States.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days.

EXCHANGES AND CANCELLATIONS

Exchanges are accepted when the returned bath pouf set qualifies and the requested color or pack quantity is available. Cancellation requests can be reviewed before the order has been processed or shipped.

CONTACT

For return support, contact support@pluom.shop or +13214630293. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM EST.